Frequently Asked Questions

Everything you need to know about shopping with Finch.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take up to 14 business days.

How do I return an item?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your return process.

How do I find the right size?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or sizing down for a tailored look.

What payment methods do you accept?

Finch accepts all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.

Are your materials sustainably sourced?

Yes, Finch is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and eco-friendly dyes in our collections to minimize our environmental footprint.

Can I modify or cancel my order after it's placed?

To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.